SLA Evaluation

according to itil, a service level agreement service level agreement (sla) (sla) , is an agreement between an it service provider and a customer an sla describes the it service, documents service level targets, and specifies the responsibilities of the it service provider and the customer this functionality has the objective of creating information about the service level agreement , which will help in the creation of the quality plan before getting started the information created in this functionality depends on previously registration of the sla procedure access the sla evaluation functionality through the main menu processes > service level management > evaluation > sla evaluation ; set the date periods; click on " create information "