Service Level Agreement

this functionality allows registering the service level agreement registering the service level agreement of the following types availability; time (by phases); and miscellaneous information captured from other sources after n minutes (informing the time of action) and in case there is no action performed in the linked service request to this sla, the system will attribute the priority and will escalate the group to execute the service request this feature provides a variety of actions, such as including, changing, and deleting a service level agreement including, changing, and deleting a service level agreement before getting started the functionality registration needs a previous registration of priority, group, unit, user; in addition, to have defined e mail templates and service level requirements procedure access the functionality of service level management through the main menu processes > service level management > service level agreement ; complete all mandatory fields; if the type of agreement entered is time (by phases), set the sla deadlines (service level agreement), taking into consideration the priority the priority goes from 1 to 5 , with 1 being the highest level and 5 the lowest click on " save "