ChatBots and Cognitive Supervisors (CITBots) - is a platform for "omnichannel" virtual assistants, equipped with cognitive intelligence and online capabilities that streamline service and operations for users and clients. With CITBots, users can request everyday services, such as opening tickets and integrated online chat with the main messaging channels available in the market, including WhatsApp, Telegram, Slack, Facebook Messenger, Webchat, among others. The platform also enables the management and orchestration of operators' daily activities and other business areas with its cognitive engine.

AIOPS

ChatBots and Cognitive Supervisors

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CITSmart X

CITSmart X EN

What is CITSmart ?

Introduction to Platform

O que é Hyper?

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First Steps

How to navigate user interface

Create Menu

Home Page

Edit User Profile

Set Access Permission for Smart Decisions

Create External User

Create Access Profile

Configure System URL

Tutorials

Technical Support

Workflow & Service Management

Enterprise Low Code

Enterprise Agility Management

Applications

Release Notes

Terminology