Advanced Problems Search
This functionality is intended to search for problems that occur according to the filters defined by the user.
Procedure
- Access the main menu Processes > Problem Management > Problem;
- In the search field, click on the icon symbolized by an arrow pointing downwards and then on "Advanced Search";
- Define the filters necessary for the search (Opening Period, Requester, Problem Category, others);
- Click on "Search";
- To create the problem report in PDF, click on "Create PDF";
- To create the problem report in Excel, click on "Create XLS";
- To view the information about the problem, after the search, click on “View”, which is available in the items list;
- If you want to view the problem occurrence, after clicking on “View”, click on the "Execution Registration" icon (the last icon on the right side of the screen). In this screen, it is also possible to add new occurrences registration. Click on "Add Occurrences" and complete the mandatory fields.