BRM

Using the SLM Customize contracts and process the customer requirements can be set align with the business strategy defining the SLA for Incident, Requist, Problem, Change, Release and CMDB also. All detailed information can be defined at Details tab

Customer feedback can be documented using the service portal feedback, external integration with CRM or Public Survey

If needed can be used Integration Workflow fir create all external integration via webservices and with this method any external platforms such as SAP, TOTVX, Oracle EBS, Sales Force, VTiger, Sugar or any other system can send a POST Method and submit/send a feedback directly for BMR process

The company can use Global or Public surveys and take feedback from customer and share the report with Business Owner, Stockholders or any other department

All metrics defined on Global Survey can be checked and aggregated in reports

Using the Meeting Agile, all actions, meeting, feedbacks can be defined assign the responsible, timeframe, deadline, costs and relationship using Kanban or Gantt Graph to monitor all progress

All improvements can be organized, documented, monitored in Opportunity for Improvement

System

Using the Knowledge Base documentation all Business IT and Strategic plans can be created and shared with all process.

in Risk Management Process all company strategy and customer voice, business requirements, vendor alignment, and major incident management can be tracked as Strategy Risk and the governance area can trigger a noncompliance process send notification to responsible linked within the defined policies and rules including the Cis that sustain the strategy .

Regarding all Service and Business Strategy, we need start from scratch. First eval after capture all information from meetings, customer voice, feedbacks using the Suggestions and Opportunities system, meeting or Global Surveys, all responsible are defined, all tasks are monitored and after create the Business cases to support new or changed services document on knowledge base, the manager can trigger a support from governance regarding some noncompliance activity and after document all information on Service Portfolio – Business Case tab.



the key stakeholders, customers, IT leaders, product owners, service owners, vendors, can be documented in Service Design at Service Definition

All business initiatives can be documented using the Service Design linked with all process, including the Project Management relationship with new or pre existent product/program.



Service Design Pipeline

Relationship between Service Design Pipeline and Project Management

Relationship between Project Management Product/Program and Service Design Pipeline

All Customer need such as records and report demand patterns, trends, and customer feedback can be tracked from request management.

in SLM Practice all SLO, SLA, Documentation, customer needs, contracts, customer experience, support/providers/user responsibilities and conditional ,Performance Exception and project management with all meeting notes can be linked and defined.



in SLM Practice customer needs, contracts, customer experience, support/providers/user responsibilities and conditional ,Performance Exception and project management with all meeting notes can be linked and defined.





. All business initiatives, planning, execution, and control information of projects can be aligned with customer and business requirements, business and IT strategic plans, business cases, and portfolio items.

Using the Project management all information can be monitored in real time.

Project Management relationship with new or pre-existent product/program.







If the customer would like perform through integration with the external project management systems, they can use the Integration Flow functionality or webservices at LowCode platform

The platform provide on Project Managemt System the release where all related information can be linked and delivered, including all test scenarios, meetings, product and programs involved.

Using the Meeting Agile assurance and testing requirements, as well as customers and other stakeholders needed to participate in testing and validation, meeting, feedbacks can be defined assign the responsible, timeframe, deadline, costs using Kanban or Gantt Graph to monitor all progress and linked in release also.