PIM

In platform using the functionality Workforce Talent Management “People”, all enabling process linked with CRC (Company Result Center) and the organization’s goals, objectives, CFs and outcomes can be managed with focus in skills. Another one view is based in CSFs and Projects managed with Kanbans/OKRs









On AIOPs (ITOM) funcionality its possible check the monitoring status, automatize and visualize all infrastructure on-premises or cloud/cloud based in real-time with dashboards including all historical trend. Based in past trends the AIOPs Machine Learning can adopt and run process/integrations working avoid service degradation or unavailability.







On platform internal initiatives or external (voice of customer/feedbacks) can be captured prioritized, managed, and related to KPIs regarding the Business Relationship Management Process.



The Voice of Customer System allow the customer thought integration or surveys / customer portal or stockholders send feedbacks that can be captured, analyzed and reported.

Using Integration Workflows API, the platform can integrate with communication platforms such as Teams, WhatsApp, Telegram and share the relevant information like as progress and improvement actions. Another one method can be mail message or chatbot.

All IT or Organization initiatives can be measured using the costs by activity and reported based on ROI expectative.

All process and initiatives can be defined, classified by type, process, project, project, service reported

All historical analysis performance data to identify trends, patterns, and anomalies by using data-driven insights and advanced analytics can be delivered in platform when we use the predictions reports that run against all service data stored.

Also the platform deliver predictions and forecast with focus in infrastructure management performing trend analysis on all environment monitored

AIOPs Infrastructure management can trigger alerts, log events and create incidents when thresholds are breached

All routines, tasks, are reported via message or dashboard using workflow.

Workflow

Dashbords

All tasks or projects can be assigned ownership teams or users as leader responsible.

Adding individual leader

Reporting the results

In platform the manager can define the performance plan with focus in two perspectives:

1 – Employee, inside the PDI (Workforce and Talent)

2 - Based on Organization Strategy via Meeting reports linked with OKRs / Initiatives.

Improvement and Opportunity system can capture, manage and share all logs with the responsible.

The second step from Improvement Opportunity is link the leader, gather more information from record and share with stakeholder all information, including request the approvement.

Gather information

Request Approval

Relevant improvement proposals can be submitted to stakeholder requesting approvement

Whole improvement work integrated with ITSM platform. After the improvement request submitted be checked by responsible, the record can be send to relevant stakeholder approval and after authorization the platform will create de service request tied with same number and content (In this sample, the improvement requested number 158, after approval triggered the request 158 and send to HR Team).

In platform the Meeting and notes funcitionality can trigger the project or tasks creation allowing their progress be tracked over time or create a service request depending of the organization strategy.

Meeting noted, linked with tasks – Can perform updates directly in tasks

Improvement System can trigger request

People Workforce and Management the organization can use the KSA Search and find the employee based in skill, job, title, department and check the resume, provide development plan or mentoring based in company strategy.

Each employee can fill out the resume and all competencies linked with job skill and company needs performing the self assessment. All self assessment are used on KSA matrix search.

On platform we have a Nine in Box that all employees and leadership can evaluate all hard and soft skills. Based on feedback and % of accuracy the system calculate % of profit added in payment

Checking the individual performance

The platform allow that personalized development plan for individuals be planned and the mentoring system support the user with specifics skills and competencies to be improved.

Using the integration workflow all data from external system can be ingested in real-time or schedule.