Canceling Ticket
This functionality allows canceling the ticket.
Before getting started
It is necessary to register previously the ticket; and
Have permission to cancel the ticket.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket you want and then on the "Open" icon;
- Change the status of the ticket to "Canceled" by clicking on it;
- In the Solution Response field, describe the reasons to be canceled;
- Click on the "Operation" option button and then on “Save and Forward Flow” to save and advance the flow, so the ticket will be canceled. However, if you want only to save the information registered about the ticket cancellation and keep the current task, click on the button "Save and Keep the Current Task".