Configuring Access Permission of Request/Incident Management
The Access and Permission functionality allows defining who will have access to the functionalities of the Request and Incident Management screen, and what type of access is allowed (reading, saving, and/or deleting).
Before getting started
To define the access permissions to the ticket functionalities, it is necessary :
To register previously the profile.
Procedure
- Access the functionality through the main menu Access and Permission > Incident/Request Management;
- Choose the profile access;
- Click on "Edit";
- To each functionality of the Request/Incident Management, select the actions (view, save, and/or delete) that the Profile will be able to make;
- Click on "Save".