Generating Reports - Problem Management
In the following topics, will be presented the reports about the problem management:
- Problem/Incident Report;
- Problem Quantitative Report;
- Report about Quantitative of Request/Problem by Service.
In all cases, there are options of exportation:
- Click on "Generate PDF" to create the report of the problem/incident in PDF;
- Click on "Generate XLS" to create the report of the problem/incident in Excel.
Generate Problem/Incident Report
This report is intended to present the incidents related to the problem.
- Access the functionality through the main menu Reports > Problem Management > Problem/Incident;
- Set the filters as needed.
Generate a Quantitative Report of the Problem
This report is intended to present the number of problems that had happened.
- Access the functionality through the main menu Reports > Problem Management > Problem Quantitative;
- Set the filters as needed.
Generate the Quantitative Report of Request/Problem by service
This report is intended to present the number of requests and problems that were registered by the service.
- Access the functionality through the main menu Reports > Problem Management > Service Request/Problem;
- Set the filters as needed.