Generating Reports through the Charts and Reports Panel - Changes

The next topic will address how to create charts and reports for changes.

In all cases, there are several manners to view the reports through four icons:

To create a table with information, click on the "Table" icon;
To display the chart option, click on the "Charts" icon and select the format of the chart;
To create a report in PDF, click on the "Download PDF document" icon;
To create a report in Excel, click on the "Download document XLS" icon.

Generate Impact Reports of Change (RFC x CI)

This report offers to users the possibility of verifying the CI used in a change and how it is affected.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the "Information Group" field, select the "Changes" option;
Click on the "Impacts of Changes (RFC x CI)" report;
Set the filters as needed and click on "Create";
The impacts of change will be presented according to the filter entered.

This report offers to users the possibility of verifying unauthorized CI to be updated.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the "Information Group" field, select the "Changes" option;
Click on the "Unauthorized CI updates" report;
Set the filters as needed and click on "Create";
The updated report of unauthorized CI will be presented, according to the filter selected.

This report offers to users the possibility of verifying, in charts, the changes through its impact (high, medium, low).

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the "Information Group" field, select the "Request for Change" option;
Click on the "Changes x Impact" report;
Set the filters as needed and click on "Create";
The impact chart of change will be presented, according to the filters selected.

This report offers to users the possibility of verifying, in the chart, the changes by its service level agreement.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the "Information Group" field, select the "Request for Change" option;
Click on the "Change x SLA" report;
Set the filters as needed and click on "Create";
The chart of changes by SLA will be presented, according to the filters selected.

This report offers to users the possibility of verifying, in charts, the changes by the risk that it offers to the business.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the "Information Group" field, select the "Request for Change" option;
Click on the "Change x Risk" report;
Set the filters as needed and click on "Create";
The chart of changes by risk will be presented, according to the filters selected.

This report offers to users the possibility of verifying, in the chart, the changes by service.

Access the functionality through the main menu Reports > Incident/Request Management > Charts and Reports (Panel);
In the "Information Group" field, select the "Request for Change" option;
Click on the "Change x Service" report;
Set the filters as needed and click on "Create";
The chart of changes by service will be presented, according to the filters selected.