Improvement Plan
According to ITIL, a Service Improvement Plan (SIP), is a formal plan to implement improvements in a process or IT service, registering the needs or opportunities identified.
In this functionality, it is possible to register all expected benefits with the improvement and also create reports, allowing its print.
This feature provides a variety of actions, such as including, changing, and deleting an improvement plan.
Before getting started
To set an improvement plan, it is necessary:
To register previously the provider and contract.
Procedure
- Access the Improvement Plan functionality through the main menu Processes > Service Level Management > Improvement Plan;
- Complete all mandatory fields, and choose the provider of the contract;
- Click on "Save";
- After registering the improvement, click on "Objective Registration"
- Complete all mandatory fields, and the others if necessary;
- Click on "Save".