Registering Service Continuity
Continuity Management focuses on the recovery of IT services and their components in face of an event of a disaster.
This functionality allows registering the continuity of certain services.
Before getting started
Assumes the existence of a defined service in a Portfolio and Catalog Management process;
It is necessary to previously register the threat and threat category, both linked to each other;
In addition, to register previously the risk and risk category;
It is equally necessary to have registered the automatic actions of Incident, Request and Procedures about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Click on "Continuity Registration";
- Complete the field necessary (name and select the client to link);
- Click on "Save".
What to do next
After registering the continuity, it is necessary to execute the following actions: set the continuity policy, register the continuity scope and define the continuity project, being those actions part of the Initiation phase of the complete registration of continuity