Suspending and Reactivating Multiple Tickets
This functionality allows the suspension or reactivation of multiple tickets at the same time.
Before getting started
To suspend/reactivate multiple tickets, it is necessary:
To register previously the ticket; and
Have permission to suspend or reactivate multiple tickets;
In addition to registering previously the contract, employee, group, and ticket justification.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the "Options" icon located in the top right corner of the screen and in "Suspension/Reactivation":
- To suspend multiple tickets, select this option in the first field of the window opened, and complete the filters with the requests that will be suspended, such as contract, the requester (the person responsible for the request , the suspension - this field filters the ticket that the requester is), group, justification, and its complement. After giving the information, click on "Suspend" to perform the operation;
- To reactivate multiple tickets, select the "Reactivate Request" option, complete the fields necessary, such as contract, the requester and the group responsible for the attendance of tickets that will be suspended, and then click on "Reactivate" to perform the operation.