Verifying Service Availability
This functionality is intended to verify the CIs availability group.
Before getting started
The verification of this availability requires the previous registration of the availability group;
It is also necessary to link the calendar, the service level agreement of type "Availability" and the cost per hour of unavailability to: the configuration item, the configuration item group, and the service contract.
Procedure
- Access the functionality through the main menu Processes > Availability Management > Availability;
- Click on the "Service" tab;
- Click on the “+” symbol located on the Filters area, to search for the CI group you want;
- It can be added several items, the amount you want, to the verification;
- Verify the information in Availability per period, total availability and unavailability occurrence, through the period filters;
- To download the total availability table and/or the unavailability occurrence, click on "Save table" available in each area.