Reopening Ticket
This functionality allows reopening a closed ticket.
Before getting started
It is necessary to register tickets previously.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the button menu located in the upper left corner of the screen and then on the item "Advanced Search";
- Click on the ticket you want and then on "Action" and "Reopen Ticket/Task";
- Confirm the ticket reopen.