Scheduling Ticket Activity
This functionality schedules the activities from the ticket.
Before getting started
It is necessary:
To have registered previously the periodic activities groups to schedule the ticket activities.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket you want and select the "Schedule Activity"option in the menu options;
- Click on the Create Schedule tab and complete the data necessary;
- Click on "Save". Note that the activities scheduled can be viewed in the Agenda, placed in the internal menu of the ticket.