program the automatic opening of a service request 

This feature provides a variety of actions, such as 

including, changing, and deleting an automatic action via e-mail

The automatic creation via e-mail requires:

The previous registration of the automatic action of incident/request/procedure.

Learn how to automatically open service requests through email with this informative document. Discover how to include, change, and delete automatic actions via email, and get step-by-step instructions on registering the automatic action for incidents, re

Automatic Action

Automatic Action via E-mail

Notification Automatic Action 

Docs - CITSmart EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes - 2023

Release Notes - 2022

Release Notes - 2021

Release Notes - 2020

Release Notes

Comparison of Versions

Navigation and User Interface

Setting System URL

Creating Access Profile

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release

Demand

Knowledge

Change

Problem

Configuration

Event

Capacity

Availability

Continuity

Service Assets

Financial

Incident and Request

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Operational Limits

Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing

Mobile

Introduction to Platform Administration

Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Additional Features

Automatic Action via E-mail

Before getting started

Procedure