Automatic Action via E-mail

this functionality is intended to program the automatic opening of a service request through e mail this feature provides a variety of actions, such as including, changing, and deleting an automatic action via e mail including, changing, and deleting an automatic action via e mail before getting started the automatic creation via e mail requires the previous registration of the automatic action of incident/request/procedure procedure access the functionality through the main menu system > settings > automatic action setting via e mail ; complete the fields available; click on " save "