Canceling Problem

this functionality allows canceling a problem previously registered canceling a problem previously registered before getting started it is necessary to register previously a problem procedure access the main menu processes > problem management > problem ; find the problem registration you want to cancel, click on it, and then on " open "; click on the area " review and closure " and then on the " closure closure " tab; select the " canceled " option ; select the root cause and solution category that best represent the scenario of cancellation a problem; in the " closure " field, describe the details about the problem cancellation; click on " save and advance flow " or " save and keep current task " to perform the operation