Creating Ticket via Twitter

\<font color="#3b9f0f">citsmart\</font> , in order to expand the service modalities, allows users to \<font color="#3b9f0f">register their tickets directly through the social network interface twitter\</font> before getting started it is necessary to have the integration functionality with twitter configured in the \<font color="#3b9f0f">citsmart\</font> instance; besides having the machine learning functionality ( python environment ); moreover, it is necessary to define the service that will attend to this type of service, as well as contracts and permissions in workflows procedure follow \<font color="#3b9f0f">citsmart\</font> on twitter; click on " messages " on twitter; create the ticket with the request you want; after the ticket is created, the system will answer with standard feedback including the request number; when closing the ticket attendance, the solution response will be sent to the user's twitter as a direct message 📌 important ! the opening and attendance of tickets via twitter are only possible if the system follows a neuro workflow specifically created in order to meet this type of request besides, to execute this flow, a business process scheduled by cron expression is necessary