Creating Ticket via Twitter
4 min
CITSmart, in order to expand the service modalities, allows users to register their tickets directly through the social network interface Twitter.
Before getting started
It is necessary:
To have the integration functionality with Twitter configured in the CITSmart instance;
Besides having the machine learning functionality (Python environment);
Moreover, it is necessary to define the service that will attend to this type of service, as well as contracts and permissions in workflows.
Procedure
- Follow CITSmart on Twitter;
- Click on "Messages" on Twitter;
- Create the ticket with the request you want;
- After the ticket is created, the system will answer with standard feedback including the request number;
- When closing the ticket attendance, the Solution-Response will be sent to the user's Twitter as a direct message.
📌 IMPORTANT!
The opening and attendance of tickets via Twitter are only possible if the system follows a Neuro workflow specifically created in order to meet this type of request.
Besides, to execute this flow, a business process scheduled by Cron expression is necessary.