Additional Features
...
Mobile and Field Service
Report

Distance Report by Analyst

5min

This document is intended to present the configuration to view the report that presents the mileage (kilometers) traveled by the attendance analyst that uses the CITSmart Experience app.

Before getting started

To view the report, it is necessary:

To import the report available in the Attachment section;

In the CITSmart Experience Mobile app, the user will set the "Available" flag (APP CITSMART > Home page > [Connection] > Edit > Available) to start the km counting;

At the end of the attendance, the user should disable the "Available" flag, so the system counts all periods available.

Procedure

Step 1:

  1. Access the main menu Report > Smart Report > Smart Report Creator;
  2. Click on "Import" and select the file in the Attachment.

Step 2:

  1. Access the main menu Reports > Smart Reports > Smart Reports;
  2. Click on the "Incidents/Requests" tab and select the report imported in the previous step;
  3. Select the filters to view the report;
  4. View the report.

✅ Rule: Only tickets captured/delegated to the attendant and that are closed will be counted in the "Requests" field of the report.



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