16 Processes
Overview of the Processes

Event

1min

Presentation

According to ITIL, "is the process responsible to manage events through its lifecycle." Event Management is one of the main operating activities of the IT".

The event is defined as "A state change that has significance for the management of a configuration item or IT service. Event is also the term used for when an alert or notification is created by any IT service, configuration item, or monitoring tool. Events often require action from the IT operations team and can sometimes lead to incident generation and registration."

This functionality is intended to present some functionalities to the Even t Management.