Invoking Continuity

5 min

Continuity Registration is a process that passes through several phases. The fourth phase is the Continuous Operation, where will be defined the Continuity Awareness (education and training), review and continuity audit, the continuity tests, and its invocation. This functionality invokes service continuity.

The trigger to have an invocation is the opening of an incident of critical type. The incident has to be approved to be presented on the Invocation screen.

Before getting started

It assumes the existence of a defined service in a Portfolio and Catalog Management process;

It is fundamental to firstly have registered the Continuity Registration, the policy and the project of service continuity already defined;

In addition, to having the scope, vital functions, business impact analysis, risk evaluation, strategy, plan, organizational planning, the strategy of tests of continuity awareness already registered and the audit and review of the continuity already performed;

It is even recommended to check the continuity testing calendar;

It is necessary to have registered the threat and threat categories both linked to each other. It is also essential to have registered the risk and risk category;

It is equally essential to have registered previously the automatic actions of the incident, request, and procedure about the Event Management.

Procedure

Access the functionality through the main menu Processes > Continuity Management > Continuity;
Find the continuity you want to invoke and click on "Advance";
In "Continuous Operation", click on "Invocation".
To start the continuity procedure, the basic data of the procedures should be already registered in the Initiatives/Requests/Procedures Automatic Action.
Click on "Start Main Continuity Plan" to start the continuity main procedure that should be registered the implementation phase of the continuity plan;
Click on "Start Auxiliary Continuity Plan" to start the auxiliary procedures of the continuity;
To verify the request procedure of the continuity, just click on "Description";
To view the procedure request of the continuity, just click on "View";
To capture a continuity procedure request to be executed, just click on "Capture task";
To execute the continuity procedure request, click on "Execute", it will be presented the request attendance screen;
The video related to the activity is an example of invocation of the "Auxiliary Continuity Plan".