16 Processes
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Incident and Request
Managing Team with Kanban
3 min
this option allows helping managers in the detailed monitoring of the tickets' attendance list helping managers in the detailed monitoring of the tickets' attendance list , using the management technique called kanban kanban uses cards (post it and others) to indicate the attendance of production flows in these cards, indications are given about a certain task for example , " to execute "/ " in execution "/ " done ", and whenever the flow advances its positioning changes to the right in the frame before getting started in order to move the kanban, it is necessary to have at least one ticket registered, in addition to having an access profile with such permission procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; click on the ticket view in the attendant mode , through the " per attendant " button; filter the cards view; manage the cards