Parametrization - Chat

the notion of " chat " is used to allude to the exchange of written messages of instantaneous form allude to the exchange of written messages of instantaneous form in this case, it allows the user to have direct contact with the system attendant in order to solve doubts, make requests, and others the parameters of this application allow activating the chat, setting the default agreement for call opening, and adjusting the default group and other actions procedure access the functionality through the main menu parametrization > chat ; set the value of the parameters (attributes); click on " save "; the list below presents the parameter of the functionality " chat " and the purpose of each one of them \# name possible values purpose additional guidance 118 default contract id for call opening default contract id to open calls not applicable 315 the id of the requests created by the chat source id of requests created by chat not applicable 316 activate chat y or n activate chat not applicable 317 activity id of requests created by chat activity id of requests created by chat not applicable 388 default user id (external request) default user id (external request) not applicable 389 default group id (external request) default group id (external request) not applicable 390 default unit id unit id that will be assigned to the user registered in the profile not applicable 447 email template id for notification of new messages in the chat e mail template id for notification of new messages in the chat not applicable 299 ticket activate message exchange y or n activate a chat icon next to the ticket number in the attendance queue not applicable 448 text editor used by the application text editor used by the application not applicable table 1 parameters list