Parametrization - Problem

problem management manages the lifecycle of all problems from the first identification lifecycle of all problems from the first identification , through to investigation, documentation, and eventual removal the " problem " parametrization must be made to allow the execution/use of this process it may be possible to define the default flow name for the problem, to define whether the responsible party and the executing group will be notified when the time to work around the problem has expired, among other viable actions procedure access the functionality through the main menu parametrization > problem management ; define the value of the parameters (attributes); click on " save "; the list below presents the " problem " parameters and the purpose of each one of them \# name possible values purpose additional guidance 123 default flow name for problem e g defaultproblem enter default flow name for problem if no flow is informed of the problem, the flow will be established by the system (as reported in the parameter value) this flow is defined in the "flow design" screen not applicable 124 the id of the e mail template that will be sent to the requester when a problem is created enter the identification number (id) of the problem creating notification email template when registering a problem in the "problem registration" screen, the defined email template will be used to send the problem creation notification where this notification will be sent to the requester this email template id is entered in the "email template" screen if you do not enter the identification number (id) of the email template, you may not send the correct email 125 the id of the e mail template that will be sent to the requester when a problem is in progress enter the identification number (id) of the notification e mail template for the progress of the problem when performing the problem on the "problem" screen, the defined email template will be used to send the notification of the progress of the problem where this notification will be sent to the requester this email template id is entered in the "email template" screen if you do not enter the identification number (id) of the e mail template, you may not send the correct email 126 the id of the e mail template that will be sent to the requester when a problem is finalized enter the identification number (id) of the problem finishing notification email template at the end of the problem on the "problem" screen, the defined email template will be used to send the problem finishing notification where this notification will be sent to the requester this email template id is entered in the "email template" screen if you do not enter the identification number (id) of the e mail template, you may not send the correct email 127 the id of the e mail template that will be sent to the target group when escalating a problem enter the identification number (id) of the notification e mail template for the escalation of the problem when escalating a problem for the group in the "problem management" screen, the defined email template will be used to send the problem escalation notification where this notification will be sent to the target group this email template id is entered in the "email template" screen if you do not enter the identification number (id) of the e mail template, you may not send the correct e mail 128 the id of the e mail template that will be sent to the responsible party and executor group when the time to workaround/resolve a problem has expired enter the expiration notification email template id number of the deadline to workaround/solve the problem when the time to workaround/solve a problem has expired, the notice of expiration of the time to workaround/solve the problem, as defined, will be sent to the responsible and executing group this email template id is entered in the "email template" screen if you do not enter the identification number (id) of the email template, you may not send the correct email 129 notify the responsible party and the executing group when the solution/workaround of the problem expires (eg y or n default 'y' y or n (default y) define whether the responsible and the executing group will be notified when the time to workaround/solve the problem has expired if you do not enter the parameter value, the system default value will be used "y" (yes) 194 enable problem escalation defined in the escalation rules? (eg y or n default 'n') y or n (default n) define whether the problem escalation determined in the escalation rules is enabled this problem escalation rule is defined in the "escalation rules and automatic notifications" screen if you do not enter the parameter value, the system default value will be set "n" (no) table 1 parameters list