Relating Items to the Problem

it is possible to link to the problem a series of information link to the problem a series of information , such as release, knowledge, services related, and others before getting started the information link can occur throughout the entire lifecycle of the problem, this way, it can and should be used at any time, if necessary however, it is necessary to have access to a problem procedure access the main menu process > problem management > problem ; to inform additional data, select the capture option , or problem view; to view the information about specific fields, click on the tabs requester requester , incidents incidents , and problem problem ; relate incidents relate incidents to link incidents , click on the area of the same name and then on the " add " icon, being necessary searching and selecting the incident that will be linked it will be also available the possibility of creating an incident and from this problem, when clicking on the " register " icon and complete the data necessary ✅ rule when linking or registering the incident and saving the problem, a notification will be triggered in the e mail and on the screen of the current responsible for the incident however, this notification will be only sent if the incident has already been captured by its executor, moreover, if it is not captured and designated to the responsible, there will be no notification the notification sending mentioned above is automatic, without the need for parameterization relate configuration items relate configuration items to link configuration items , click on " related ci " and then on " search configuration item " search and click on " select " to complete the operation therefore, it is possible to click on the " services " icon, link it to the same problem, and click on the icon " info ", it will be possible to view all information to the ci that is linked; relate change relate change to link change , click on the " solution " phase, and in the " changes changes " tab, you can search for the change number or even register a new change after the link you can edit the change in addition, you can observe the " configuration items " by clicking on the icon of the same name to remove the link from the service, just click on the " remove " icon and confirm the operation; relate services relate services clicking on the "related services" area, it will be presented the service related to the problem (if it has already been linked) with some available actions the " service map " view is displayed by clicking on the icon of the same name, besides, it is possible to note the " configuration items " when clicking on the icon of the same name now, to remove the service link, just click on the icon " remove " and confirm the operation; 💡 tip if there is any service related, it is possible to link a new service to the problem, just click on the " related services " area and then on the " add service " therefore, it is necessary to select the service you want and click on it relate release relate release to link release , click on the area of the same name, then click on the search field and select the release you want if you want to register a new release, click on " register " and complete the data; relate others problems relate others problems to link other problems , click on the area of the same name and then on the search field and select the problem you want if you want to create a new problem to be related, to just click on " register " and complete the necessary data; relate knowledge relate knowledge to link a knowledge , click on the area of the same name, then on the search field and select the knowledge you want if you want to create new knowledge, click on " register " and complete the necessary data save changes save changes click on " options " and then on " save and advance flow " or " save and keep current task " this last option makes it possible to not advance to the next phase of the problem