Report about Cost of Unavailability of a Service

this document is intended to verify the report that demonstrates the cost per hour of unavailability of a service, where time available time available time (within the working day) that incidents of the service became available in the period; time of unavailability time of unavailability time in hours (within the working day) that service incidents became unavailable during the period; number of breakdowns number of breakdowns number of service incidents; mtbsi mtbsi = time available / nº of breakdowns; mtbf mtbf = (time available time of unavailability) / nº of breakdowns; mtrs mtrs = time of unavailability / nº of breakdowns before getting started in the service portfolio, a service must have the " incident " attribute with the " cause of unavailability " field set as " yes "; in the " contract " attribute of a chosen service, the incident must be linked, as well as define the cost of unavailability, availability agreement and also link the calendar; the report available in the attachment should be imported into the " smart report creator " procedure step 1 access reports > smart reports > smart report creator ; click on " import "; select the file available (attachment) and click on " open "; in the reports list page, click on " edit " of the report imported; select the " none " option in the " module(s) where it will be displayed " field and define the group(s); click on " save " step 2 access the main menu processes > portfolio and catalog management > portfolio ; choose the portfolio you want and click on " advance "; choose the service you want and click on " advance "; click on the " incidents " attribute, then on " new incident " (the " type of demand " field must be incident, as well as the " cause of unavailability " field which must be " yes "); click on " save "; click on " link incident " and link the incident previously created step 3 click on the " contracts " attribute of the service; select a contract and click on " advance "; click on the " incidents " attribute of the contract and then on the " link incident "; complete the available fields by adding the incident created previously; click on " save "; click on the " cost of unavailability " attribute, define the value, and click on " save "; click on the " availability agreement " attribute, then on " link availability agreement " and define the sla; click on the " calendar " attribute, then on " link calendar " and define a calendar what to do next access the management panel in smart portal, add the previously imported report, define the dates and check the report the report can also be viewed in smart reports