User Guide - CITSmart Experience Mobile Application - IOS

this document is intended to provide guidance for installing, configuring, and using the provide guidance for installing, configuring, and using the citsmart citsmart experience mobile application , available on both android and ios platforms the experience application offers ease of service, targeting where the request is located, filtering of personal and work group requests, viewing the details of a service request, among many other possible features due to page rendering and responsive layout before getting started to use the experience application, it is necessary to create a menu with the options that can be accessed procedure install the experience application from an online store (app store or play store); to create a connection, click on " add " or " add connection "; the " new connection " screen to register the connection will appear; enter the data name of connection name of connection enter the name of the instance; server url server url inform the server address for connection to the use of the protocol (https) in the url; domain\user domain\user enter the domain (local/ldap) and your user; e g citsmart local\name surname password password system access credential; main connection main connection inform if the chosen instance will be the main one; available available a enabled the system will enable the connection to the server, and the physical positioning of the user will be obtained and registered; b disabled the system will not allow the connection to the server or register the physical position of the attendant 5\ after entering the data of the connection you want, click on " save "; 6\ after the connection is added, the list of created connections will appear to change a connection, just select and hold the connection and make the change; 7\ log with the user and password used in the citsmart citsmart web; 8\ after connecting, it will appear on the screen with the menu of available features ⚠️ attention ! if the device is changed, this connection must be deleted