Using Smart Analytics (BI) to generate reports
According to Wikipedia, Business Intelligence "comprises the strategies and technologies used by enterprises for the data analysis of business information. BI technologies provide historical, current, and predictive views of business operations".
CITSmart Analytics is the BI solution for CITSmart data analysis. With this feature, you can create several graphs, dashboards, and tables with data information registered in the instance.
It is necessary to have the BI application installed, configured, and communicable with your CITSmart instance.
- Access the main menu Processes > Reports > Smart Analytics > Smart Analytics;
- Select one potion in the "Cubes" tab (default: Change Requests, Releases, Tickets);
- In the "Measures" tab select a type of measure to use in the report, then click on it, it will be added to the "Measure" field of the dashboard;
- In the "Dimensions" tab, the options that will serve as a database of the report are available. Select and drag an option into one of the boxes of measurements and dimensions on the dashboard: Columns, Rows, and Filters;
- On the right side of the dashboard you can configure the report in several table and chart formats;
- To change the position of the measurement units in the table/graph, click on the detail button available in each dashboard measurement box;
- To export the report, click on "Export" and select the format (PNG and PDF);
- After finishing the report, click on "Save query".
Dimension | Objective |
|---|---|
Activity | It presents the activities that were created within the instance |
Date | It makes the available day, month, year, bimester, quarter, semester |
Executor Group | Group Code/ID, name of executor group |
Group Solver | Code/ID, name of solver group |
Locality | It presents the location of the requester |
Priority | It presents the ticket priority |
Requester | It presents the name of the requester |
Responsible | It presents the name of responsible |
SLA Status | It presents SLA status |
Service Level Agreement | It presents code/ID and SLA |
Source | It presents the source of the attendance |
Technical | It presents the technical name |
Ticket Status | It presents the code/ID and ticket status |
Unity | It presents code/ID and the unit of the requester |