Attending with Remote Support

the ticket attendance , sometimes, can be with the user that cannot solve only with the attendance guidance so, the product makes available remote support, helping to find some questions with remote attendance , it is possible to see the attendance history of this type see the attendance history of this type , helping with the information to a possible audit process before getting started first of all, configuration management needs to be implemented; and the inventory process must be defined; in addition, the remote access feature must be configured ; finally, the attendant must have access to the requester's configuration item procedure access the functionality through the main menu processes > ticket management \> ticket ; select the ticket and click on it and then on " open " to capture it; click on the toggle button (placed on the upper right side of the screen) and then on the related ci tab; search for the configuration item and click on " select "; click on the " info " information button; click on the " remote access "; start the remote attendance