Changing SLA of a Ticket

changing the sla of the ticket means \<font color="#3b9f0f">modifying its time of attendance, by extending or shortening the period of execution\</font> before getting started to change the sla, it is necessary to register previously the ticket justification and calendar procedure access the ticket management functionality through the main menu process > request and incident management > service request and incident ; click on the ticket you want, select the " more options " button and the " change sla " option; set the type of sla, the time (deadline) of attendance, the calendar to count this time, the justification and its complement regard the time change