Creating and Viewing Sub-Ticket

this functionality allows registering a ticket with activities related to the original ticket registering a ticket with activities related to the original ticket before getting started it is necessary to register previously the employee, contract, and unity; it is also necessary to link the group to the contract, unit to the contract and contract to the service; to register the portfolio with services and activities of request and incident; to set the time of attendance for the activities of request and incident; to link the activities of request and incident to the service contract; finally, to set the parameter 385 with the value ' y ' procedure access the ticket management functionality through the main menu processes \> ticket management > ticket ; click on the ticket you want and select " create sub ticket " in the options menu; complete all mandatory fields and click on " save " the sub ticket will be directed to the executor group defined in the activity link registration, to the executor group defined in the parameter 9 ; note that the system will send a notification e mail about the creation, escalation, capture, close and other changes in the related tickets to the executor group of the main ticket to search for tickets related, it will be necessary to select the " show related " filter in the search area in the main screen of the functionality 🖊 note the sub ticket has its own flow, therefore, it is not finished along with the closure of the origin ticket it should, then, be executed and closed autonomously 🖊 note the sub ticket can be reopened at any time, regardless of the status of the parent request (whether it is reopened or closed)