Configuring Approval Request via E-mail

this functionality is intended to approve or reject the ticket request through e mail, without the need of the manager being logged approve or reject the ticket request through e mail, without the need of the manager being logged before getting started in order to configure the email in the ticket, it is necessary to pre register the user, the group and configure parameters 33 and 370 according to the guidelines of the system related parametrization rules; it is also necessary to know how to design the request approval flow via e mail registered; in this flow, there should be the " approval " task; the design for sending the e mail, registering the template with the " waiting approval " template attached; and the e mail server must be configured with all the parameters for e mail parameterization rules ⚠ attention ! ticket approval via e mail is only possible with the following browsers configured as default mozilla firefox, google chrome, and microsoft edge from version 42 17134 1 0 procedure access the functionality through the main menu workflow > flow design ; select the request approval flow and click on " edit "; click on the " diagram diagram " tab; in the request approval flow, click on the connector " send message email " icon and then on the small gray box next to the connector to configure it; register, in the " identification identification " tab, the name and email template to be used; configure, in the " recipient recipient " tab, the type of recipients (group/user) of the e mail to be sent (the system don't search the recipients via " expression ") configure the e mail approval notification access the functionality through the menu system > settings > e mail template ; paste the e mail template available in html in attachment, in the text field and verify the following guidelines href= "{token(servicerequestincident, ${idservicerequest}, view, 50)}; servicerequestincident = interface directing this field cannot be changed by the user; ${idservicerequest} = key to increment the number of the service request this field cannot be changed by the user; view calls the command to open the request this field cannot be changed by the user; mm (50) token expiration time in minutes this field can be changed by the user; 3\ click on " save " ⚠ attention ! the ticket approval system via e mail accepts a maximum deadline of, 35791 in the time parameters if the user exceeds this limit, the configuration is automatically set in 2 hours, or 120 minutes