Creating Template of Incident, Request, and Procedure

this feature provides a variety of actions, such as including, changing, and deleting a template to facilitate the opening of a new request including, changing, and deleting a template to facilitate the opening of a new request before getting started in order to register a ticket template, it is necessary to pre register the contract and being linked to the service; the group and also being linked to the contract; the unit and also being linked to the contract; have access to the ticket template functionality; have the portfolio with the service and request and incident activities, being linked to the service contract; have the time of attendance of the request and incident activities defined; the requester must be included in the group that is linked to the contract so that it is possible to register the request and configure parameter 9 procedure access the incidents/requests/procedures template functionality through the main menu processes > request and incident management > ticket model ; complete all mandatory fields; click on " save "