Configuring Presentation of Reporting

some configurations can be performed to change the standard visualization of reports procedure change the header brand of exportable reports access the main menu parametrization > citsmart parameters > 36 ; change the value indicating the path of the folder with the image; save it change the depth of ticket searches (only in the report "search incident/request") access the main menu parametrization > citsmart parameters > 343 ; change the value indicating whether the search is done in the general context ( no ) or in the group context ( yes ); save