Defining Metrics and KPIs

the functionality " definition of metrics and kpi " is intended to define the indicators target of the incident management process to the management analysis define the indicators target of the incident management process to the management analysis , which can be displayed in the widget " incident management kpis ", which can be added to the dashboard to be presented in the management panel, in the system main screen procedure access the main menu system > settings > templates > definition of metrics and kpis ; click on " edit " in a metric; edit the necessary fields; click on " save "