Configuring Service Attributes

35 min

the service attributes are configuration features within the portfolio the guidance described in this knowledge can be followed to \configure the attributes of both portfolio types, business/it service and support/technical service\ , within portfolio and catalog management before getting started it is necessary to have a designed service (pipeline); procedure access the main menu processes > portfolio and catalog management > portfolio ; access the service portfolio you want and click on " advance "; click on " advance " in the service to access it; on the left side, the different attributes that can be configured are presented service attributes details place where all service parameters must be configured, such as name, status, criticality, and categories, among others the tabs/fields/buttons of this function are described in the register/edit service /en us/4biz helium/processes/portfolio and catalog/use/register a service html documentation service level requirements all sla setup and relationship with other processes such as capacity, incident, request, etc \service level requirements tab\ \\ field description creation date ( ) date of the creation of the service service start date the date that the service is about to be released service owner select the owner of the service ( ) indicate mandatory field service usefulness field description specification specify the service in a usefulness view context describe the context of usage of the service essential features specify the essential features of the service service warranty field description safety describe warranties to safety availability describe warranties to availability capacity describe warranties to capacity business continuity describe warranties to business continuity performance describe warranties to performance planned interruptions describe warranties to planned interruptions service support field description incident management describe support requirements to the incident management process problem management describe support requirements to the problem management process change management describe support requirements to the change management process conformity field description internal describe internal requirements to service conformity external describe external requirements to service conformity attached documents tab components description type of attachment to select select the type of attachment add file button add grid with attachments view/delete the following functions are available function description save save the attribute clear clear the fields financial attributes relationship with the financial process placeholder for link apportionment by result center, departments including all information about capex, opex, direct value, and others note the system distinguishes and differentiates between service cost and service price 🖊 note the system performs a hierarchical service based costing model by the distribution of the cost model created in the financial process " financial item " and " financial cost calculation " respecting the cost of each service and making the distribution based on the cost model the amounts will be linked to the ci automatically based on the business rules all history of cost and price variation of the service will be presented in this financial tab field description category ( ) select the category type ( ) select the cost or the revenue classification only appears if type equal to “cost” value ( ) put the value of the service cycle select the cycle ( ) indicate mandatory field the following functions are available function description add to the service add attribute to service add/edit financial category create/edit category import import file with financial attributes to the service business cases all business case reference information about all service strategies should be configurated in this tab \business case tab\ field description business case ( ) business case name executive summary write or attach the executive summary of the business case stakeholder/entity define the stakeholders for business case scenarios define the business scenarios problem/opportunity define the problem to be resolved proposed solution define solutions to the problems financial analysis write about financial analysis on the business case risk analysis write about the risks involving the case technical viability write a tech view about the solution conclusion write a conclusion for the business case ( ) indicate mandatory field \attached documents tab\ components description type of attachment to select select the type of attachment add file button add grid with attachments view/delete the following functions are available function description save save the attribute clear clear the fields configuration items responsible for linking all cis, services version, service map, components, and service real capacity through the map moreover, through its visualization, it is possible to see all the components, use, and cost of the service components description support services select support services to drag to the drawing area configuration items select configuration items to drag to the drawing area drawing area map area the following functions are available function description save save the attribute print print the map business processes all business processes must be linked with the specific service function description linking business process search/link new business process create new search area search the grid grid with business processes view / unlink support services all support services that provide support for the main service, such as 3rd party services function description linking service search/link search area search the grid grid with support services view/unlink business owner service owner, person, or group responsible for designing and evaluating the service function description link business owner employee search/link employee link business owner group search/link group search area search the grid grid with linked business owners view/unlink business user the main person or users group that uses the service function description link user search/link user link user group search/link group search area search the grid grid with linked business users view/unlink requests all requests are provided by the service catalog function description new service request create new link service request search/link search area search the grid grid with linked services requests view/unlink applications all applications that sustain or run are linked with service function description link application search/link new application create new search area search the grid grid with linked applications view/unlink data schema all data schema and technical information about the service field description details ( ) detail the data schema of the service attached documents components description attachment description describe the attachment add file button add grid with attachments view/delete incidents all incidents are provided by the service catalog function description new incident create new link incident search/link search area search the grid grid with linked incidents view/unlink procedures procedures used by the continuity process for keeping the service running in disaster recovery need function description new service procedure create new link procedure service search/link search area search the grid grid with service procedures view/unlink contracts contracts that use/provide the service could be customers, departments, external providers, etc the sales price based on the gold, silver, and bronze sla should also be defined or configured based on the cost of service function description link contract search/link new contract create new search area search the grid grid with linked contracts view/unlink it owners owner of it service function description link user search/link user link user group search/link group search area search the grid grid with linked it owners view/unlink knowledge base all articles are linked with service to provide information for all analysts and end users function description link knowledge search/link search area search the grid grid with linked knowledges view/unlink skill/resource a specific skill that the resource needs to provide/sustain the service function description link capability search/link new capability create new search area search the grid grid with linked capabilities view/unlink planned capacity all information about capacity plan to sustain or design the service function description link capacity/performance indicators search/link grid with linked capacity/performance indicators view/unlink attribute of demand demands that can be provided in service function description link demand attributes search/link grid with linked demand attributes view/unlink service evaluations service evaluations records filter description register period start set a start date to search the evaluations register period end set an end date to search the evaluations the following functions are available function description search search with the period clear clear the filter service audit service audit trail recorded events object description opening period start set a start date to opening opening period end set an end date of opening category select a category of event search button search with the filters clear button clear the filter events grid view register occurrences object description category ( ) select a category of event description ( ) describe the event save button save clear button clear fields ( ) indicate mandatory field