This feature provides a variety of actions, such as 

including, changing, and deleting for service categories

 to place the services of the business, support, request, incident, and procedure, within similar groups of performance.

Learn how to conveniently manage service categories for different types of services with this easy-to-follow document. Discover the step-by-step process to include, change, or delete service categories by accessing the feature through the main menu, ensur

Defining Access Permission to Portfolio Management Functionalities 

Creating Service Category

Configuring Service Attributes

Docs - CITSmart EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes - 2023

Release Notes - 2022

Release Notes - 2021

Release Notes - 2020

Release Notes

Comparison of Versions

Navigation and User Interface

Setting System URL

Creating Access Profile

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release

Demand

Knowledge

Change

Problem

Configuration

Event

Capacity

Availability

Continuity

Service Assets

Financial

Incident and Request

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Operational Limits

Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing

Mobile

Introduction to Platform Administration

Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Additional Features