Configuring Sound Notification
5 min
This feature allows the configuration of an audible alarm to signal to the attendants the arrival of a new ticket in their ticket queue.
Before getting started
It is essential to have at least one workflow defined in your CITSmart environment;
And also having the minimum conditions for audio playback on your computer;
Procedure
Creating Notification Template
- Access the functionality through the main menu System > Notificações > Notification Template;
- Click on "New" to create the template;
- Inform the notification data, click on "Sound Notification" and import the audio file;
- Save the information.
Put the "Notification" Element in the flow
- Access the main menu Workflow > Flow Design;
- Select and edit the flow;
- In the "Diagram" tab, click on the "Extensions" item, then click and hold the "Notification" item and drag it to the Design area;
- Double click on the "Notification" icon, and then on "Configuration";
- In the "Notification Template" field, select the template for the notification;
- Save the changes in the flow;
What to do next
Done, from now on it will be possible to identify new tickets by the sound notification.
⚠️ Attention!
Even if the user receives several notifications at the same time, the audible alarm will only be triggered once.