Delegating Ticket

the option of delegate ticket allows charging the execution of a ticket charging the execution of a ticket to a user or group you want obligatory, it will be only possible to delegate the responsibility to groups to which the person who is delegating belongs, which occurs when opting for a user (it will be only authorized for members of the groups to which the incumbent is part of) before getting started to delegate a ticket, it is necessary to have permission to execute it; and to configure the option of delegation in the flow linked to the ticket procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; click on the ticket you want, select the " more options " button, and then on " delegate "; select the user/group; justify your choice