Directing the Ticket

this functionality allows directing the request/incident attendance directing the request/incident attendance to a group you want before getting started to direct the attendance of the ticket, it is necessary to register previously of a ticket and have permission to execute it procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; click on the ticket you want and then on the " open " icon; in the direct to the group direct to the group field, select the group to which the ticket will be directed to be attended; click on the " operations " button and then on " save and forward flow " to save and advance the flow, where the ticket will be directed to the attendance phase however, if you want to save only the information registered about the validation of the ticket and keep the current task, click on " save and keep the current task "