Notification through delegated E-mail Ticket

this document allows implementing the way of sending e mail implementing the way of sending e mail from a delegated ticket, so the delegated tickets will have an email template to send to the technician before getting started an e mail template must have been registered previously; and the keys to using in the body of your text should be the following ${idservicerequest} ${servicename} ${requestername} ${description} procedure access the functionality through the main menu processes > portfolio and catalog management > portfolio ; choose a portfolio and click on " advance "; choose a service and click on " advance "; click on contracts contracts ; select the contract and click on " advance "; click on the requests requests tab and click on " edit "; choose the activity; in the field e mail template delegation, choose by the previously registered e mail template; click on " save " in the parametrization screen , enable the parameters 438 (inform the e mail template for delegation) and 439 (option " yes "); in the group registration screen , in the " employees " field, select the checkbox " e mail " for the people that will receive the e mail of that group