16 Processes
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Overview of the Processes
Incident and Request
Relating Group to the Contract
1min
access the citsmart citsmart parameters functionality through the main menu place the mouse on the option parametrization and click on citsmart parameters the screen of citsmart citsmart parameters will appear, click on the tab citsmart citsmart parameters , then click on the search citsmart citsmart parameters tab; search for the parameter " 41 controls employee link to contracts ( y/n )?", and select it; in the value field, enter the value " y " so that the contracts are presented in the group registration screen next, click on " save "; after configuring the parameter, access the functionality group registration through the main menu access and permission > group it will appear the group registration screen, presenting the contracts; if the group you want to link is already registered in the system, search for the group and select it; then, the registration screen of the group will be presented; select the contract, which will be linked then, click on " save "