Parametrization - E-mail

we can define e mail as a method that allows us to compose, send and receive messages method that allows us to compose, send and receive messages through electronic communication systems the " e mail " parametrization allows to configure the sending e mail reading, inform the company's default e mail domain, among other actions, in order to allow the use of the e mail service to add better experience in the use of the various resources available in citsmart citsmart solutions, allowing to sending information to users procedure access the functionality through the main menu parametrization > e mail ; set the values of parameters (attributes); click on " save "; the list below presents the " e mail " parameters and their goal \# name possible values objective additional guidance 10 smtp send e mail source of service request notifications e g citsmart\@centralit com br mailto\ citsmart\@centralit com br inform the e mail that will be used as the origin of the notifications regarding the incident/requests opened or changed not applicable 11 smtp send requires authentication for sending an e mail (eg y or n default 'n') y or n (default n) define if the email sending used for notifications requires authentication if the email configured in parameter 10 does not require authentication, the value "n" must be set if the email requires authentication, the value "y" must be set and the authentication must be configured in the next parameters if the value for the parameter is not set, the value "n" (no) will be automatically set by the system 12 smtp send user for email authentication e g citsmart inform the user of the email for authentication if the email requires authentication, we must inform the user to be authenticated if you do not inform the user correctly, authentication will not be performed 13 smtp send password for email authentication enter the email password for authentication if the e mail requires authentication, we must inform the user password for the email if you do not enter the password correctly, authentication will not be performed 14 smtp send server for sending e mail e g 172 20 0 200 inform the smtp server, used for sending an e mail the smtp server is in charge of sending the system notification emails to the recipients if you do not inform the smtp server, you will not be able to send system notification emails 23 smtp reading service desk email input server e g 172 20 0 200 inform the service desk email server that will be accessed for reading emails not applicable 24 smtp reading service desk email inbox user e g citsmart enter the service desk email account that will be used to receive the emails sent by the user not applicable 25 smtp reading service desk email inbox password enter the email account password entered in parameter 24 for access to the service desk email inbox not applicable 26 smtp reading service desk email server provider (imaps, pops, imap, pop, etc) e g imap inform the protocol of the service desk email server that will be used for reading emails not applicable 27 smtp reading service desk email server port e g 143 inform the server port that will be used for reading emails not applicable 28 smtp reading service desk email inbox folder e g inbox inform the email inbox folder of the service desk email account not applicable 72 smtp reading email limit loaded on service request e g 20 set the limit of emails that will be loaded on the service/incident request screen by clicking on the "upload email" button on the service/incident request screen, the number of e mails as configured in the parameter will be loaded not applicable 199 smtp send does the email use tls / ssl authentication? (eg y or n default 'n' y or n (default n) set whether the email system will use starttls authentication if you do not enter the 'y' value for the parameter, it will impact only the servers that use tls/ssl authentication and the system will not be able to send emails 269 smtp send port for sending e mail e g 465 (security port ssl/tls), 25 and 26 (common ports) inform the server port that will be used to send emails to the server not applicable 297 disables sending system emails (values "y" or "n" default "n") y or n (default n) disables all system e mail submissions not applicable table 1 parameters list