Parametrization - Knowledge

the knowledge management service system includes tools to collect, store, manage, update, analyze and present all knowledge, information, and data tools to collect, store, manage, update, analyze and present all knowledge, information, and data that an it service provider needs to manage the complete lifecycle of it services the " knowledge " parametrization must be performed to allow the execution/use of this process it may be possible to define the folder for tstorage of knowledge created from events, define the directory to store the description of the service request/incident response to be saved in the knowledge base, and other actions procedure access the functionality through the main menu parametrization > knowledge management ; set the values of the parameters (attributes); click on " save "; the list below presents the " knowledge " parameters and the purpose of each one of them \# name possible values purpose additional guidance 78 warn, in advance, the number of days remaining for the expiration of the knowledge (default 90 days) default 90 days define how many days in advance of the knowledge expiration date, the author and approver will be notified when creating knowledge on the "knowledge base" screen, the date of expiration, that is, the date on which the knowledge will expire must be informed it will be notified to the author and approver of the knowledge, in advance of n days (defined in this parameter) of the expiration date of the knowledge not applicable 79 e mail template id to send folder creation notification enter the id number of the folder creation notification email template when creating a folder in the "folder registration" screen, the email template defined in this parameter will be used to send the folder creation notification this notification will be sent to the group and/or user associated with the folder this email template id is set on the "e mail template" screen if you do not enter the identification number (id) of the email template, the correct email may not be sent 80 e mail template id for sending folder update notification enter the identification number (id) of the folder update notification e mail template when you change a folder in the "folder registration" screen, the e mail template defined in this parameter will be used to send the folder update notification this notification will be sent to the group and/or user associated with the folder this email template id is set on the "email template" screen if you do not enter the identification number (id) of the e mail template, you may not send the correct e mail 81 e mail template id for sending folder delete notification enter the identification number (id) of the folder deletion notification email template when deleting a folder in the "folder registration" screen, the email template defined in this parameter will be used to send the folder delete notification this notification will be sent to the group and/or user associated with the folder this email template id is set on the "e mail template" screen if you do not enter the id number of the e mail template, you may not send the correct e mail 82 email template id for submitting knowledge creation notification e g 11 enter the knowledge creation notification e mail template (id) number by registering a knowledge on the "knowledge base" screen, the knowledge creation notification will be used to send the email template defined in this parameter this notification will be sent to the group and/or user associated with the knowledge base this email template id is entered in the "e mail template" screen if you do not enter the identification number (id) of the e mail template, the correct e mail may not be sent 83 e mail template id for submitting knowledge update notification e g 12 enter the knowledge update notification email template number (id) when updating knowledge on the "knowledge base" screen, the email template defined in this parameter will be used to send the knowledge update notification this notification will be sent to the group and/or user associated with the knowledge base this email template id is set on the "email template" screen if you do not enter the r (id) id number of the e mail template, you may not be able to send the correct email 84 e mail template id for sending knowledge deletion notification e g 13 enter the identification number (id) of the knowledge deletion notification email template by deleting a knowledge on the "knowledge base" screen, the email template defined in this parameter will be used to send the knowledge exclusion notification this notification will be sent to the group and/or user associated with the knowledge base this email template id is set on the "email template" screen if you do not enter the identification number (id) of the e mail template, the correct email may not be sent 182 folder to save the description and the solution to the service request in the knowledge base (eg windows description response to knowledgebase) e g windows c \citsmart\baseconhecimento define the directory to store the response description of the service/incident request to be saved in the knowledge base in the service request/incident screen, the field "save solution/response in the knowledge base" is displayed when answering a service/incident request, and if you want to register the description of the response solution in the knowledge base, simply select the field and inform the title, done this, when save and forward the flow, the description of the solution response of the request will be stored in the folder defined in the parameter not applicable 273 default folder for knowledge created from event occurrences define the folder for knowledge storage created from the event occurrences not applicable 304 url of solr server (e g http // localhost 8983 / solr / collection name) e g http //localhost 8983/solr/collection name configure the url of the apache solr collection that will be used by citsmart citsmart to index the knowledge not applicable 305 apache tika server url (eg http //localhost 9998/tika) e g http //localhost 9998/tika configure the apache tika url to make ocrs of knowledge attachments at the time of indexing not applicable 308 total items to be imported at a time when indexing documents in solr (eg 1000) e g 1 000 configure how many items will be indexed at a time in apache solr not applicable 313 the id of the folder to register knowledge created by the end user default folder to register knowledge created by the end user not applicable 314 source id of knowledge created by the end user default origin that will be used in the knowledge created by the end user not applicable 332 enable synchronization with the index server y or n when knowledge indexing is performed in solr, either by deleting, updating, or creating new knowledge if solr is stopped and this parameter is active, automatic synchronization with solr is started until solr is reactivated as soon as it back to work, all the knowledge that is pending indexing is indexed, and the automatic synchronization is finished not applicable 333 enter the interval in minutes to sync the knowledge with the index server between 0 and 59 minutes default is empty this parameter will define the time in minutes that the knowledge will be under revision to know the maximum amount of time to input, check http //www quartz scheduler org/documentation/quartz 2 3 0/tutorials/crontrigger html , go to "format" then "allowed values" 354 url of the logo (knowledge portal) (eg /citsmart/imagens/logo/logo header icon png) e g /citsmart/imagens/logo/logo header icon png parameter of use restricted to citsmart citsmart corporation indicates the url of the knowledge portal logo not applicable 355 header background url (knowledge portal) (eg /citsmart/images/background header png) e g /citsmart/imagens/background header png the parameter that customizes the appearance of the knowledge portal not applicable 356 background color of the header (portal of knowledge) (default #e6e6e6) e g #e6e6e6 the parameter that customizes the appearance of the knowledge portal not applicable 357 header font color (knowledge portal) (default #333333) e g #333333 the parameter that customizes the appearance of the knowledge portal not applicable 358 enable knowledge base search ranking (eg y or n default 'n') y or n failure to configure this information, or the assignment of "n", prevents the creation of management reports that deal with the subject not applicable 359 store search registries for how many days? (eg 30) e g 30 failure to configure this limiter can accumulate excessive amounts of data unnecessarily over time, causing slowness in application processing, especially in reports that handle the subject not applicable 360 font color of favorites (knowledge portal) (default #f1a21f) e g #f1a21f customize the appearance of the "favorites" frame that is on the home screen of both the knowledge portal and the user's guide not applicable 361 font color of likes (knowledge portal) (default # 6c8ebe) e g #6c8ebe customize the appearance of the "liked" frame that is on the home screen of both the knowledge portal and the user's guide not applicable 362 color of the indicated source (portal of knowledge) (default #67c15e) e g #67c15e customize the appearance of the "indicated" frame that is on the knowledge portal home screen not applicable 363 help url (eg https //help citsmartcloud com/citsmart ) e g https //help citsmartcloud com/citsmart the parameter is used to enter the url of the user's guide not applicable 364 logo url (user guide) (eg /citsmart/images/logo/logo header icon png) e g /citsmart/imagens/background header png parameter of restricted use to citsmart citsmart corporation indicates the url of the user guide logo not applicable 365 header background url (user guide) (eg /citsmart/images/background header png) e g /citsmart/imagens/background header png parameter of restricted use to citsmart citsmart corporation indicates the url of the background image of the user's guide not applicable 366 background color of the header (user guide) (default #e6e6e6) e g #e6e6e6 parameter of restricted use to citsmart citsmart corporation , customize the appearance of the user's guide not applicable 367 header font color (user's guide) (default #333333) e g #333333 parameter of restricted use to citsmart citsmart corporation , customize the appearance of the user's guide not applicable 368 url for partner login (eg https //example com/citsmart ) e g https //example com/citsmart parameter of restricted use to citsmart citsmart corporation , customize the link to which the solution is directed when clicking on "i am an agent" in the user's guide not applicable 410 display title of knowledge portal (default y) informs if it is to display the title of knowledge on the knowledge base search screen not applicable table 1 parameters list