28min

Release Notes

For more information about Neuro 1.3.7.6, download the following document:

Version 9.1.2.31 (2021/05/12)

Welcome to CITSmart Version 9.1.2.31. This version presents the following bug fixes:

Number

Type

Description

10025

Correction

Register of the executing group in the task of closing the request, which has already been released and solved

11541

Correction

Allow the download of files on the periodic activity screen

For this version, the compatible Neuro is 1.3.7.4.

Version 9.1.2.30 (2021/05/03)

Welcome to CITSmart Version 9.1.2.30. This version presents the following corrections:

Number

Type

Description

11365

Correction

Alteration in method for removing tags

For this version, the compatible Neuro is 1.3.7.4.

Version 9.1.2.29 (2021/04/14)

Welcome to CITSmart Version 9.1.2.29. This version presents the following corrections:

Number

Type

Description

11344

Correction

Corrective of security

For this version, the compatible Neuro is 1.3.7.4.

Version 9.1.2.28 (2021/03/24)

Welcome to CITSmart Version 9.1.2.28. This version presents the following improvements:

Number

Type

Description

11216

Corrective

Correction of vulnerability of the autocomplete filter

11214

Improvement

Alteration of password encryption algorithm and force password alteration in the next login

6588

Corrective

Incident in the SLA Control report returning dates outside of the requested period

6607

Corrective

Incident in the SLA Control report delayed showing dates outside of the selected period

6527

Corrective

Incident when responding to a satisfaction survey, the system does not load the survey

For this version, the compatible Neuro is 1.3.6.6.

Version 9.1.2.27 (2021/03/23)

Welcome to CITSmart Version 9.1.2.27. This version presents the following improvements:

Number

Type

Description

11094

Corrective

Correction of LDAP authentication via webservice

11094

Corrective

Correction of null pointer and messages

11094

Corrective

Do not continue using the LDAP user password

11094

Corrective

LDAP error handling

Welcome to Builder 1.3.6.6.

The version presented has the following correction(s):

Number

Type

Description

11025

Corrective

Correction of login screen redirection when using the webservice of the same name

For this version, the compatible Neuro is 1.3.6.6.

For more information about Builder 1.3.6.6, download the following document:

Version 9.1.2.26 (2021/03/23)

Welcome to CITSmart Version 9.1.2.26. This version presents the following improvements:

Number

Type

Description

ITSM 6396

Corrective

Incorrect SQL syntax when creating or opening a problem

Welcome to Neuro 1.3.6.6.

The version presented has the following correction(s):

Number

Type

Description

11025

Corrective

Correction of login screen redirection when using the webservice of the same name

For more information about Builder 1.3.6.6, download the following document:

Version 9.1.2.25 (2021/02/16)

Before downloading this version, check the guidelines in the following document:

Welcome to CITSmart Version 9.1.2.25. This version features the following items:

Number

Type

Description

6231

Corrective

Error when listing history of a delegated ticket by the advanced search

10670

Corrective

The system does not present external and public knowledge

10802

Corrective

Charset error in accented words in smart reports

10892

Corrective

Improvement of performance in the audit consultations

For this version, the compatible Neuro is 1.3.5.5.

Version 9.1.2.24 (2021/01/16)

Before downloading this version, check the guidelines in the following document:

Welcome to CITSmart Version 9.1.2.24. This version features the following items:

Number

Type

Description

10619

Improvement

Blocking users after successive access errors

10620

Improvement

Sending of notification of blocking user

10617

Improvement

Inclusion of captcha when accessing the system

10663

Improvement

Correction of access to users logged in via LDAP

10618

Improvement

Settings of system authentication messages

10628

Improvement

Inclusion of keycloack authentication with access and identity management

10624

Improvement

Review of safety criteria

Known errors

Description

10670

Access screen for viewing external knowledge does not allow access without logging into the system

For this version, the compatible Neuro is 1.3.5.5.

Welcome to Neuro 1.3.5.5.

The version presented has the following correction(s):

Corrective

Description



Correction of intermittent error occasioned in Rhino Scripts

Version 9.1.2.23 (2021/01/05)

Welcome to CITSmart Version 9.1.2.23. This version presents the following items:

Number

Type

Description

Incident 5929

Correction

Security fix in the product avoiding accepting LDAP injection, special characters in user login and login size

Welcome to Neuro 1.3.5.4

This version presents the following correction (s):

Number

Type

Description

10280

Correction

Recovery of the default value of the business object columns

Version 9.1.2.22 (2020/12/03)

Before downloading this version, check the guidelines in the following document:

Welcome to CITSmart Version 9.1.2.22. This version presents the following items:

Number

Type

Description

10176

Correction

Lookup component correction

Incident 5800

Correction

Error correction when limiting a select with TOP command

Welcome to Neuro 1.3.6.1

The version presented has the following correction(s):

Number

Type

Description

10476

Correction

[My 5802] - Neuro side menus not working properly

Version 9.1.2.13 (2020/11/03)

Before downloading this version, check the guidelines in the following document:

Welcome to CITSmart 9 Version 1.2.13. This version features the following items:

Number

Type

Functionality

Description

10005

Corrective

System

Corrections in the Audit

10008

Corrective

Ticket Mgmt.

Correction in the visualization of the SLA to be Combined

10011

Corrective

Webservice

Improvement in telephony webservice regarding user session

10012

Corrective

Ticket Mgmt.

Correction in the rendering of Neuro forms

10013

Corrective

Ticket Mgmt.

Correction in viewing a ticket

10019

Corrective

Ticket Mgmt.

Correction when updating the list Without Responsible

10022

Corrective

Ticket Mgmt.

Correction in the recovery of tickets for comments

10023

Corrective

Webservice

Correction of the mechanism for websocket telephony with Neuro

10031

Corrective

Ticket Mgmt.

Correction in Reclassified comment records

10034

Corrective

Ticket Mgmt.

Correction in viewing the ticket requester's information

10035

Corrective

Webservice

Include information about the ticket created in the new telephony modal

10044

Corrective

Chat

Correction to advance canceled/closed ticket chatcall flow

10047

Corrective

Ticket Mgmt.

[My 5540] – Correction in sending e-mail at the end of the service

10051

Corrective

Ticket Mgmt.

[My 5317] - Problem with query that is not being filtered according to group

10052

Corrective

Ticket Mgmt.

Not listing tickets for user who has only 'I can comment' permission

10056

Corrective

Ticket Mgmt.

[My 5405] - Intermittent error while attempting token approval

10057

Corrective

Portfolio Mgmt.

[My 5351] - Record button problem when editing a Portfolio

10058

Corrective

Ticket Mgmt.

[My 5339] - Error creating ticket via email reading

10061

Corrective

Chat

[My 5450] - Error starting a chat conversation

10065

Corrective

Ticket Mgmt.

Check for error when searching through the advanced search

10083

Corrective

Ticket Mgmt.

Correcting SLAtype internationalized key on request occurrence

10093

Corrective

Ticket Mgmt.

Handle closing transactions in transacitionControlerIMPL

10097

Corrective

Ticket Mgmt.

Correction of message "Please wait, loading ..." in the audit

10098

Corrective

Ticket Mgmt.

Treat null pointer in the OcorrenciaSolicitacaoNeuro class

10178

Corrective

Flow

Field creation for scheduling Rhino Script executions

10204

Corrective

Portfolio Mgmt.

Correction in the exclusion of Incident Cause in the Portfolio

10211

Corrective

System

Correction when adding an image to the image gallery

10216

Corrective

Portfolio Mgmt.

Correction in the mandatory field in the Portfolio

8542

Corrective

Ticket Mgmt.

Displaying comment responses in CSV export

8589

Corrective

Ticket Mgmt.

Display the names of attachments in the ticket creation history

9320

Corrective

Ticket Mgmt.

Include information on Inclusion and Exclusion from business processes

9826

Corrective

System

Removal of the SequenceBlock

9839

Corrective

Problem Mgmt.

[My 5160] - Error adding problem portfolio

9890

Corrective

Ticket Mgmt.

[My 5408] - Correcting error when displaying contract name when viewing ticket

9915

Corrective

Problem Mgmt.

Error when unlinking Problem Portfolio contract

9955

Corrective

Ticket Mgmt.

[My 5403] -Check audit failure when reporting Ticket Reclassification

9949

Corrective

Ticket Mgmt.

[MY 5352] - Check delegation history that is not shown in the ticket history tab

9965

Corrective

Ticket Mgmt.

Check that is not showing the reason for the reclassification in history

9968

Corrective

System

[My 5338] - Slowness in the VNS environment when listing ticket queue

9957

Corrective

Ticket Mgmt.

[My 5121- 5180 - 5163] Error inserting attachment in subticket created by copy

9959

Corrective

Ticket Mgmt.

[My 5172]- Ticket screen pagination going to zero

Welcome to Neuro 1.3.5.1

The version presented has the following correction(s):

Number

Type

Description

100175

Corrective

Correction in internationalization in a clustered environment

10049

Corrective

[My 5357]- Failed to validate button permissions, even with user with permission

9751

Corrective

[My 5153] - Check that files that have names with special characters are not uploaded

Version 9.1 (2020/09/14)

Welcome to CITSmart Version 9.1. This version presents the following items:

Number

Type

Functionality

Description

9635

Corrective

Release Mgmt.

Fixed the reopening icon display on the release's advanced search screen

9594

Corrective

Change Mgmt.

Error in the change listing due to the Active flag created in the work item table

9607

Corrective

Ticket Mgmt.

Failure in the advanced search

5089

Corrective

Ticket Mgmt.

Error in the reading of the requester email

5002

Corrective

Project registration

Failed to search for roles of the project registration

9579

Corrective

Problem Mgmt.

Error when solving a problem

9570

Corrective

Ticket Mgmt.

Error viewing the flow on a ticket

4930

Corrective

Ticket Mgmt.

Check for SLA calculation error

9408

Corrective

Knowledge Mgmt.

When accessing the Knowledge Portal with an external user, the Visitor tries to upload the file found in the Knowledge, the upload is not performed

9412

Corrective

Chat

Chat presenting Error only in the Log when Capturing and Advancing the Flow

4997

Corrective

Ticket Mgmt.

Mailbox duplication correction

9378

Corrective

Ticket Mgmt.

In the Smart Portal, in a history of a ticket, when searching for the Identifier, the field is not the correct size and it's not being possible to type and presents the error "Failed to load resource: the server responded with a status of 403 ()"

9287

Corrective

Group registration

Error accessing the Group screen

9289

Corrective

Person registration

Employee Search screen with a Front End error when searching for an Employee with a status equal to "Inactive"

9218

Corrective

Knowledge Mgmt.

Knowledge registration doesn't open

4875

Corrective

Simple

Adjusted in the view of an expired sprint

9219

Corrective

Ticket Mgmt.

Upload ticket attachment freezing in the screen

9221

Corrective

Smart Portal

Correction in the Close Button that remains inert after recording a ticket

9282

Corrective

Flow

Flow error when linking a "Maintenance" questionnaire, whether mandatory or not

4633

Corrective

Ticket Mgmt.

System is not creating ticket with an existing user in the system

9126

Corrective

Webservice

Present questionnaire in the application

9217

Corrective

Change Mgmt.

Portfolio of Change doesn't open

4861

Corrective

Ticket Mgmt.

Duplication of reclassified ticket

4668

Corrective

Ticket Mgmt.

Duplication of flow task in delegation

Number

Type

Functionality

Description

9201

Improvement

Ticket Mgmt.

Flag inclusion in the flow work item for application performance gain

9583

Improvement

Ticket Mgmt.

Change when searching for permissions in the ticket listing

9434

Improvement

System

Remove access screen from application data Tools

9584

Improvement

Ticket Mgmt.

Change when searching for executing groups in the ticket listing

9427

Improvement

Webservice

Allow to answer creation questionnaire by the application

9440

Improvement

Webservice

Allow filtering tickets through the application

8837

Improvement

Webservice

Create webservice that lists the groups to be directed to a ticket

9342

Improvement

Webservice

Reclassify ticket by the application

9429

Improvement

Webservice

Increase the capacity of the Employee Registration Extension field

9428

Improvement

Webservice

Identify the type of questionnaire rendered for application identification

9333

Improvement

Webservice

Present information designed on the user actions in the application

9011

Improvement

Webservice

Allow flow options in the application

8840

Improvement

Webservice

Create webservice that lists the reasons for suspending a ticket

8834

Improvement

Webservice

Create webservice that lists Units for selection

8839

Improvement

Webservice

Create webservice that lists the solution categories for solving a ticket in the application

8832

Improvement

Webservice

Present closing and responsible information for consumption of the application

9297

Improvement

Ticket Mgmt.

Elimination of unnecessary tickets in the filterContract method of class ServiceConquestIncident - Removed supplier and customer restore within contract iteration

9010

Improvement

Webservice

Delete attachments of the application

8413

Improvement

Person registration

Create and Search for People

8838

Improvement

Webservice

Create webservice that lists the causes for solving a ticket

9313

Improvement

Ticket Mgmt.

Include queue handling for data extraction in "Advanced Search"

8833

Improvement

Webservice

Webservice that allows to delegate a ticket to an analyst

9222

Improvement

Ticket Mgmt.

Performance - Replace employeecontract by materialized view

8855

Improvement

Webservice

Allow to list users and groups that can be delegated on a ticket

8836

Improvement

Webservice

Create webservice that lists the location of a ticket unit

8835

Improvement

Webservice

Create webservice that lists the ticket contact source

8426

Improvement



Place the name of the customer who has licensed the environment at the end of the page

Welcome to Neuro 1.3.5.0. The version presented has the following correction(s):

Number

Type

Description

7814

Corrective

Refactory of integration with ITSM to allow the flexibility of the external URL of the Neuro

8416

Corrective

Correction of the error when using ESI flow as a component in the workflow

Number

Type

Description

7751

Improvement

Adjust component property names in Portuguese to English

7774

Improvement

Translation error in NEURO --> ESI

Version 9.0 (2020/07/10)

Welcome to CITSmart Version 9.0. This version presents the following items:

Number

Type

Functionality

Description

8968

Corrective

Experience Center

Correction in the return of the list of Portfolios when parameter 293 that filters the portfolio by access groups is enabled

4818

Corrective

Time of Service

Correction in scheduling an activity to link to the registered SLA



Updated 27 Jan 2022
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