Service Level Requirement

the service level requirement (slr) service level requirement (slr) is the requirement of a client to an it service, based on the business objectives and it's used to negotiate the service level targets this feature provides a variety of actions, such as including, changing, and deleting a service level requirement before getting started to register a service level requirement, it is necessary to register previously an employee procedure access the service level requirement functionality through the main menu processes > service level management > service level request ; searching slr 2\ it will appear the filters available to search for the slr in case you want to find an slr already created or editing one filter description subject you can search by the subject of the slr, described in the creation phase situation you can search by the status of the slr active, inactive, planning, or under review 3\ once you use the filters to search for the slr, it will appear in the list below the filters, showing its subject and situation here are the actions available for the slr action description edit if you want to change or view any information about the slr the fields are the same as the creation delete if you want to delete the slr registering/editing slr 4\ click on " new " to create a new slr or on " edit " to edit the information of an slr already created field description requester ( ) the requester of the slr requested in ( ) set the date when the request was made situation ( ) select the status of the request we have the options active, inactive, planning and under review subject ( ) inform the subject of the slr detail ( ) give all the details about the service level requirement you're creating ( ) indicate mandatory fields saving 5\ once you complete all the necessary information for the slr, you will have the following actions action description save to create the slr or to change it when you are editing an slr clear to return the fields to the default