Generating Reports - Service Level Management

generate a report of sla control generate a report of sla control this report has the objective of presenting the deadlines of service request attendance access the functionality through the main menu reports > service level management > sla control ; set the filters as needed; click on " generate pdf " to create the report in pdf and/or on " generate xls " to create the report in excel generate a report of expired sla control generate a report of expired sla control this report has the objective of presenting the number of service requests, by priority, that is with the sla expired access the functionality through the main menu reports > service level management > control report of overdue sla ; set the filters as needed; click on " generate pdf " to create the report in pdf and/or on " generate xls " to create the report in excel