Generating Reports - Service Level Management

\<font color="#3b9f0f">generate a report of sla control\</font> this report has the objective of presenting the deadlines of service request attendance access the functionality through the main menu reports > service level management > sla control ; set the filters as needed; click on " generate pdf " to create the report in pdf and/or on " generate xls " to create the report in excel \<font color="#3b9f0f">generate a report of expired sla control\</font> \<font color="#3b9f0f">\</font> this report has the objective of presenting the number of service requests, by priority, that is with the sla expired access the functionality through the main menu reports > service level management > control report of overdue sla ; set the filters as needed; click on " generate pdf " to create the report in pdf and/or on " generate xls " to create the report in excel